Conditions of Entry

Definitions:
 

'Event'         means an event conducted at the Venue;

'Hirer'          means an entity licensed to use the Venue to present the Event;

'Manager'   means the manager of the Venue or any of their respective agents;

'Patron'       means any person who enters the Venue at any time whatsoever, whether as the holder of a ticket or otherwise;

'Venue'        QUDOS BANK ARENA




CONDITIONS OF ENTRY

Qudos Bank Arena (the Arena) is dedicated to providing a safe and enjoyable environment for all patrons. In support of this, the following Conditions of Entry will be enforced, which may also be supplemented by additional specific Conditions of Entry printed on a patron’s ticket or otherwise notified for certain events.In line with Liquor Llicence conditions and industry best practice, there will be a screening process conducted for all patrons upon entry to the Arena – which include bag checks, personal checks (pat downs) and / or electronic screening.Qudos Bank Arena Management reserves the right to carry out such personal checks of any patron who enters or exits the Arena. Patrons refusing to participate in the search process will be excluded from entry;

Alcohol is not permitted to be taken into or out of the Arena;

Smoking is not permitted within the Arena;

General Conditions of Entry

  • Patrons entering the Arena must have a valid event ticket.  All patrons must have their ticket scanned at the dedicated entrances.   
  • Patrons are not permitted to line up at the Arena before 8:00am on the day of the event.   Patrons who arrive prior to 8:00am may be requested to leave site.   
  • On arrival and for the purposes of entry into the Arena for the event, General Admission tickets may be exchanged for a wristband.  
  • Any person entering or attempting to enter the Arena without prior authorisation or not in possession of a valid ticket to attend an event, will be liable for prosecution.
  • Tickets sold, purchased or used in breach of the terms and conditions of sale may be cancelled without refund and/or the ticket holder may be refused entry.
  • If a patron holds a ticket acquired in breach of the terms and conditions of sale, including being purchased at a premium or from an unauthorised point of sale, the patron may be refused admission to the Arena.   Patrons purchasing tickets via a third party seller (reseller) in excess of 10% of the face value of the ticket, are liable for prosecution.   Any issues with tickets purchased via a reseller must be referred to the original point of purchase.
  • A patron holding a ticket purchased for a ticketed event at a concessional price must produce their proof of age, or documentation justifying the concession, when the ticket is presented for use or entry and/or collection.  
  • Patrons who have been issued with a complimentary companion ticket must collect the ticket from the Arena’s Box Office on the day of the event.  The holder of the Government issued companion card must be in attendance.   The holder must present their companion card at the Box Office to receive the complimentary ticket for their guest.
  • Patrons who are late for an event may not be admitted until there is a suitable break in the event.
  • The patron must only occupy the seat specified on their ticket.
  • The hirer is responsible for all aspects of an event.  All complaints and claims arising out of or in connection with an event, including but not limited to, admittance and seating at the event, shall be directed to the hirer.
  • If under the legal drinking age, a patron shall not attempt to purchase and/or consume any alcohol at the Arena.  If of legal drinking age, the patron shall not consume such quantity of alcohol which would be unlawful.  
  • As the Arena is a licensed premises the following applies:
  • Alcoholic beverages must not be taken from the Arena;
  • No external alcoholic beverages will be permitted entry to the Arena;
  • Intoxicated and/or disorderly persons will be refused entry or evicted from the Arena;
  • Alcohol may not be permitted inside the Arena and/or Main Auditorium at some events;
  • It is an offence for minors to purchase and/or consume alcohol;
  • It is an offence to purchase liquor for, or to supply liquor to a minor; and 
  • Persons supplying liquor to minors will be reported to NSW Police.   Penalties apply under relevant State legislation.
  • On occasions there will be a requirement for all drinks to be decanted.   Patrons are advised that drink spillages could occur in which case the floor may become slippery.  
  • Patrons are required to be aware that lighting levels may vary once inside the Main Auditorium.  
  • Patrons required to show a valid identification (ID) as proof of identity must produce one of the following:
    • A valid Passport­;
    • A valid Australian Drivers Licence;
    • A valid State Proof of Age or Photo Card.
  • For the safety of patrons during the course of an event, strollers and prams will not be permitted entry into the Arena.  Patrons will be directed to the designated storage area/cloaking facility to have the pram or stroller cloaked.  
  • Any patron, 15 years or under, must be accompanied by an adult.
  • Smoking is prohibited in all areas of the Arena except for those specifically designated as a Smoking Area.   Smoking includes the use of electronic cigarettes and other electronic imitations or simulation devices.  Patrons who fail to obey a direction from authorised person/s to cease smoking, may be immediately evicted from the Arena.  
  • By entering the Arena you consent to allowing the use your image in relation to artist content and/or promotional purposes.
  • The hirer, its agents, or the manager may, in their absolute discretion, conduct searches of patrons for any items which are prohibited by law or prohibited by these Conditions of Entry.  Depending on the event, walk-through metal detectors, x-ray machines, visual searches, hand-held metal detectors, bag searches and external pat-downs of persons are types of methods which may be used to search patrons attending Qudos Bank Arena.  
  • Patrons with any items found to be in breach of these Conditions of Entry may have the item/s confiscated, be given the option of securing the item/s themselves, or permitted to utilise the Arena’s Cloakroom facilities.  All items checked into the Cloakroom will be subject to a security search prior to cloaking.  
  • Patrons are responsible for their own personal possessions and must not leave bags or possessions unattended at any time.  
  • Events at Qudos Bank Arena may involve a level of recreational risk associated with a crowded environment, which may result in personal injury from time-to-time.  All patrons purchasing tickets or attending events at the Arena are asked to assess their own risk prior to entry.
  • Moshing, crowd surfing and any activities that are deemed to be dangerous may result in your eviction from the event and Arena.
  • Corporate Areas of the Qudos Bank Arena will be subject to dress codes.  
  • All patrons must wear appropriate attire for a public place at all times, including footwear.   Any clothing with lewd or offensive writing, images or imprints may not be worn at the Arena.  The manager reserves the right to determine whether attire and footwear is appropriate to access the Arena, including accessing General Admission Standing Floor and/or corporate areas.
  • A patron shall not transmit or aid in transmitting any description, picture, account or reproduction of an event without the authorisation of the hirer and the manager.  If the patron makes such a transmission, description, picture, account or reproduction of an event which is subsequently confiscated by the hirer or the manager or their agents, it shall become the property of the manager.    The manager, the hirer, their agents and licensees may utilise the patrons image or likeness incidental to any photographic record, live or recorded video display or any other visual or audio transmission or reproduction in whole or in part of the event.
  • Patrons voluntarily assume all risk of all damage and loss - including property damage, personal injury (fatal and non-fatal), economic and consequential loss - whatsoever and howsoever arising (including by negligence) at the Arena including damage or loss caused by the acts or omissions of other patrons including employees, agents or licensees of the manager or hirer or any other person or thing present at the Arena.   The movement of patrons within the Arena and its surrounds will be subject to the monitoring by CCTV cameras, in combination with facial recognition technology.
  • For safety and security purposes, Body Worn Video Cameras (BWVC’s) are in operation at the Arena.  BWVC’s may film, photograph and record audio of any Patron while at the Arena.
  • Medical Conditions: If you have a medical condition that requires you to carry medication (i.e.  Epi-Pens, insulin pens, syringes etc.) or if you have a medical insert such as a pacemaker, please let security personnel know upon arrival.  A First Aid team is on duty at every event, should you require medical assistance or observe someone you believe requires medical assistance, please advise an Arena team member immediately.   The Arena has a duty of care to its patrons and staff and may escalate a medical incident to the State Ambulance Service if determined they are required.  Should any patron require or receive medical treatment while at the Arena, it is imperative that the patron take all reasonable steps to notify the manager of the circumstances of the incident and the treatment required or received.   The manager will keep a record of all incidents and treatments, which will be handled confidentially and sensitively.   At all times the overriding priority is the health and safety of all Arena staff, visitors and patrons.  
  • Patrons may not bring animals into the Arena other than an assistance animal in the company of its registered owner.   Service animals must display a companion vest/lead for ease of identification.
  • Patrons of the Arena must not solicit, display, attempt to sell or distribute any goods or advertising, promotional or political materials (or similar) to any other person.
  • The distribution of leaflets, conducting of surveys, selling of any goods, merchandise tickets or collections at the Arena is prohibited without the appropriate license and the expressed permission of the manager.
  • The hirer and the manager reserve the right to refuse admission to, or eject from, the Arena without compensation.  The conduct of any patron that is deemed by the hirer, the manager or their agents, to be prohibited, unlawful, dangerous, disorderly or offensive, or who is not entitled to attend that event – including those who enter a restricted access area such as the field of play, performance areas or any other area deemed as restricted by the manager or hirer, or other areas of the Arena which is not accessible to the general public, may be subject to eviction, prosecution and/or fines may apply under relevant legislation. 
  • The hirer reserves the right, to add, withdraw or substitute event participants, and to vary seating arrangements, audience capacity, location or program times as it deems necessary.  The hirer’s exercise of this right shall not entitle the patron to make any claim whatsoever against the hirer or the manager.
  • The hirer or manager may cancel, delay, interrupt or stop the event due to dangerous situations, adverse weather or any other causes beyond its reasonable control, and such cancellation, delay, interruption or stoppage of the event shall not entitle the patron to make any claim whatsoever against the manager or against the hirer except, in the case of the hirer, for and limited to a ticket for a replacement event if scheduled or a refund of the appropriate portion of the base price of the ticket if the event is cancelled and not subsequently rescheduled.  
  • No refunds or exchanges are offered except in accordance with applicable laws and where expressly stated on the ticket.  Refunds are made in accordance with the  Live Performance Australia Ticketing Code of Practice.
  • A patron who breaches these Conditions of Entry may be denied access to or evicted from the Arena and/or be banned from attending future events at the Arena and/or Precinct
  • A patron may be asked for identification for the purpose of enforcing these Conditions of Entry, including prosecution or other law enforcement purposes.   
  • The Arena has a strict NO PASS OUT POLICY.  Once a patron has exited the Arena, re-entry will be denied.  

 

General Admission / Standing Patrons Regulations

Qudos Bank Arena is committed to provide a safe and enjoyable experience for all patrons - Please see below for helpful safety tips whilst on the General Admission (GA) Standing Floor:

  • No Moshing, crowd surfing and being elevated by others - any activities that are deemed to be dangerous may result in your eviction from the event and venue. .
  • You may experience overheating due to crowd density and / or dancing whilst on the GA Standing Floor which is done at your own risk.  
  • Make sure you keep well hydrated and if you require water, seek assistance from Arena staff. There is also a Free Hydration Station on Ground Level opposite Door 16.
  • Take a break and move out of the crowd into the foyer areas or at the rear of the floor where there is more space.
  • Look out each other!  If you see someone around you in distress, seek assistance / alert ushering / security personnel immediately.
  • Patrons must wear footwear at all times and bare feet will not be permitted.
  • Medical first aid staff are available at all times during the event and are positioned at either side of the floor area as well as adjacent to Door 4.


Prohibited Items

The following prohibited items are not allowed in Qudos Bank Arena. These items may change, without notice and at the complete discretion of Management in conjunction with each event:

  • All professional cameras (those with detachable lenses or telephoto lenses); 
  • iPads/tablets, laptops/personal computers or any mobile phone/device measuring greater than 170mm diagonally;*
  • Audio/visual recording devices;
  • Selfie sticks, monopods and tripods;
  • Drones or other remote controlled devices;
  • Broadcasting or transmission equipment;
  • Cans, bottles (including glass, hard plastic or metal) and containers;
  • Eskies or hard cased cooler bags;
  • External/Commercial food and drink.  Patrons are permitted to enter with a limit of one (1) sealed 600mL PET bottle of water, per person, except when there is a ‘Full Decant’ policy in place for any given event;
  • Bags larger than 30cm x 30cm in seated areas;*
  • Bags larger than 15cm x 20cm for a General Admission Standing Floor;
  • Backpacks of all sizes;*
  • Alcohol and e-cigarettes;
  • Illegal or illicit substances;
  • Chewing gum;
  • Liquids greater than 100ml (e.g.  perfumes and aftershaves)
  • Large spiked wrist or neck bands, spiked or studded belts;
  • Knives, weapons, scissors and chains;
  • Lasers and laser pointers;
  • Glo-sticks and other such illuminating objects;
  • Permanent marker or felt type pens;
  • Aerosol canisters;
  • Musical instruments including horns, trumpets, sirens or other noise making devices;
  • Banners, posters, flags or signs larger than an A3 sheet of paper:
  • The manager has the right to review content and has the right to refuse lewd or offensive material of any items or clothing entering the Arena;
  • Fireworks or flares;
  • Motorbike helmets or any face coverings deemed inappropriate by the manager;
  • Large umbrellas (longer than 300mm when in the closed position);
  • Bicycles, skateboards or skates;
  • Animals (excluding service animals); and
  • Any other item deemed by the manager in its absolute discretion, to be inappropriate, illegal, unsafe or hazardous in any way.
  •  
    * other than for medical purposes



Liquor Licence

Patrons entering Qudos Bank Arena are advised that:

  • The Arena is a licensed area / premises
  • Intoxicated persons will be refused entry / evicted from the Arena / Licensed Premises
  • No external alcoholic beverages will be permitted entry to the Arena / Licensed Premises
  • Alcohol may not be permitted inside the Main Auditorium during some events
  • The following forms of ID are acceptable within the Arena:
    • A driver’s or rider’s license or permit (issued by an Australian State or Territory or any foreign country)
    • Australian passport or a foreign passport issued by another country
    • NSW photo card (issued by Roads and Maritime Services NSW)
    • Proof of age card issued by a public authority of the commonwealth or of another State or Territory for the purpose of attesting to a person’s identity and age
  • It is an offence for minors to purchase or consume alcohol
  • It is an offence to sell to or supply minors with alcohol
  • Checking procedures will apply at all entrances to prevent prohibited items from entering
  • Drinks are required to be decanted into approved plastic cups for some events



Refusal of Entry

For the safety, comfort and enjoyment of all patrons, Qudos Bank Arena Management reserves the right to:

  • Refuse Entry to any persons deemed to be intoxicated and/or disorderly
  • Refuse entry to any unauthorised persons
  • Refuse entry of items which have the potential to cause injury or public nuisance
  • Refuse entry to any person who purchases an event ticket from any unauthorised source, including a ticket scalper
  • Refuse entry to any person who presents an invalid ticket
  • Refuse Entry to any persons wearing 'Colours', ‘insignia' or pictures signifying belonging to any Outlaw Motorcycle Clubs (OLMC's) or other group as designated by Police
  • Qudos Bank Arena has a NO PASS OUT POLICY; Once you leave the Arena, you will not be able to re-enter

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