Frequently Asked Questions

 Can’t find an answer to your question? We are more than happy to help. Please call us on (02) 8765 4321 or contact us via our Contact Us form.

Frequently Asked Questions

ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, performers, athletes, clients and employees coming to Qudos Bank Arena.
 
We encourage you to check our website for further details about our future events, and we will update regularly as more information becomes available.
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience and look out for the information to appear on our web site and across our social media:

FacebookInstagram and Twitter.

Thank you for your patience and understanding – and we look forward to getting back to doing what we love – Bringing Sydney the Biggest names, the Hottest shows & Greatest live events

- Your Qudos Bank Arena Team


YOU CAN PLAY YOUR PART TOO:
 

Qudos Bank Arena looks forward to welcoming you back to shows here at the Arena. All events will follow current COVID-19 health advice and Government regulations. We've put a number of event day measures in place to create a safe environment for everyone who visits the Arena, including patrons, and you have an important role to play in supporting our COVIDSafe Plan and keeping our community safe.
We therefore seek your support and assistance by complying with the following simple health rules:

  • Please stay home if you’re feeling unwell, have been in contact with a suspected or confirmed COVID-19 case in the past 14 days, or are waiting on a COVID-19 test.
  • ​If you and/or anyone in your group are a resident of a COVID-19 hotspot (Overseas or Locally) or have been in a COVID-19 hotspot (Overseas or Locally), in the designated time periods, you will not be permitted to attend events at the Arena at this time. For an up to date list of COVID Hot Spots please check out the NSW Government website here - (https://www.nsw.gov.au/covid-19/latest-news-and-updates)
  • Maintain physical distancing of 1.5 metres from anyone who is not part of your immediate ticketed group, particularly while queuing and moving through concourses.
  • You will be required to check into the Service NSW COVID Safe Check In (via a QR code) PRIOR to entering the Arena and show your 'Green Tick" to the Ticketing Staff prior to gaining entry to the Arena.
  • As per NSW Health, we strongly encourage you to wear a face mask when entering, navigating and exiting the Arena.
  • Practise high-level hygiene, including washing your hands and/or using sanitiser regularly while inside the Arena.
  • Only sit in the reserved seat printed on your ticket. A staggered seating plan has been designed to accommodate all ticket holders with at least 1 seat between each patron.
  • Whilst in the Venue, please remain seated at all times unless buying Food and Beverage, Merchandise or using the restrooms.
  • Please be aware that Qudos Bank Arena is a Cash Free Venue – All transactions including food, drink and merchandise will be cashless.
  • Minimise the size of bags you bring to the Arena – No backpacks or bags over A5 (200mm x 150mm) sizing will be permitted into the Venue.  Due to public health requirements, a Clock Room and Cloaking facilities are no longer available at Qudos Bank Arena. Please leave items larger then A5 in your car or at home. Less is best when coming to the Arena for your next event.
  • If you are arriving via Publci Transport - NSW Transport requires mandatory face masks when using public transport and you must wear a face mask at all times.
  • Follow signage and the directives of staff at all times.
  • Download and activate the COVIDSafe app

WHAT ARE WE DOING ABOUT COVID-19 RISKS:
 
We have introduced additional procedures around our operations based on the current recommendations. We have increased our infection mitigation routines throughout the Arena, including the following:
  • Our cleaning team is cleaning and disinfecting all points of contact on an increased rotation particularly during these times.
  • For our everyday sanitation and disinfectant of all hard surfaces throughout public areas, we use recommended cleaning solutions that are, at a minimum, 60% alcohol-based.  These have proven anti-viral/bacterial properties and are a hospital grade application.  With each application, a different micro-fibre cloth is used to avoid any cross-contamination between surfaces.
  • Hand sanitiser with similar anti-viral properties is available at a number of convenient locations around the venue. Authorities also suggest we all carry a personal dispenser of sanitiser with us at all times.
  • We are communicating closely with all personnel engaged at the Arena to avoid the introduction of any infection by any of them.  We have given clear instructions that anyone exhibiting flu-like symptoms or who has been in contact with a confirmed COVID-19 case, is to stay at home in isolation for at least 14 days and present a medical certificate before returning to work.
  • We have mounted an in-house campaign in support of good health etiquette amongst all our team.
Should there be any change from the government guidance regarding major events in Australia, we are in contact and working with health authorities so as to be ready to respond to their advice.

QUDOS BANK ARENA UPCOMING EVENTS / SHOWS UPDATES:

We have made contact with all promoters of concerts / organisers of events announced here at Qudos Bank Arena – and have reschedule those events that have been affected by the advice to not proceed with events of mass gathering, or cancelled those that are unable to postpone to a later time.
 
Whilst we have been anticipating a variety of scenarios, there may still be more changes to the Governments ban on Mass Gatherings that will affect our upcoming events.
 
It will take some time to resolve the arrangements for each event, and we will announce straight away to you our patrons.
As soon as we know - we will pass on the information.

So far – all Tickets to current events that have been rescheduled and are still valid for the rescheduled dates.
No action will need to be taken – your same seats / same tickets are still valid for the new dates and you don’t need to be issued new tickets.

For events that cannot be rescheduled, tickets that were ordered online or over the phone with Ticketek will be automatically refunded to the original purchaser’s credit card. Our Box Office here at The Arena is currently closed. 
For Ticketek ticket enquiries – please reach out directly to them: http://bit.ly/Contact_Ticketek

TICKETING QUERIES:

Should the promoter decide to cancel the event, please be assured that all monies from ticket sales are being held securely.  Refunds will proceed automatically, directly to the original payment account, as soon as the promoter’s contract is formally cancelled.

FURTHER INFORMATION:

You can keep yourself informed of all up to date information yourself at the Federal Health Department web site.

We STRONGLY reccommed that you download the Governement COVIDSafe App - and #PlayYourPart to bring back Live Events!
Download the COVIDSafe App to protect you, your family and all of our communities - and help us bring back live!
Download the COVIDSafe app now https://bit.ly/PLAYYOURPART
 
GENERAL ENQUIRIES:

Please check our website www.qudosbankarena.com.au regularly for any event updates
or any questions - please contact us here
Ticketek holders will be advised on the measures we have in place via pre-event email and Ticketek infomation email.

COVID-19 information will also be provided on the venue’s website and shared via the Facebook event page. 

Once you arrive at the venue, there will be floor markers placed at entry points, as well as digital signage inside and outside the venue to remind patrons of the importance of social distancing and good hygeine.

Maintain physical distancing of 1.5 metres from anyone who is not part of your immediate ticketed group, particularly while queuing and moving through concourses.

You will be required to check into the Service NSW COVID Safe Check In (via a QR code) PRIOR to entering the Arena and show your 'Green Tick" to the Ticketing Staff prior to gaining entry to the Arena.
As per NSW Health, we strongly encourage you to wear a face mask when entering, navigating and exiting the Arena.

Practise high-level hygiene, including washing your hands and/or using sanitiser regularly while inside the Arena.

Only sit in the reserved seat printed on your ticket. A staggered seating plan has been designed to accommodate all ticket holders with at least 1 seat between each patron.

Whilst in the Venue, please remain seated at all times unless buying Food and Beverage, Merchandise or using the restrooms.

Hand sanitising gel (Alcohol 60%+) will be available at all retail outlets, as well as free standing stations throughout the venue.
All areas of Qudos Bank Arena will have a deep clean before and after an event.

On top of continuing to maintain high levels of hygiene across the venue, we will be focusing on cleaning handrails on stairs and escalators, door hands and push plates and lift controls.

Hand sanitising gel (Alcohol 60%+) will be available at all retail outlets, and aerosol disinfectant sprays will be in use reguarly.

The safety of our patrons is our number one priority and will continue to do all we can to maintain a healthy environment.
If new restrictions require the cancellation or rescheduling of an event at Qudos Bank Arena, you will be contacted by Ticketek regarding the options to refund your tickets or attend the new date. 
All tickets for rescheduled events are valid for the new show - and no further action is needed.
You will be in the same seat / location as printed on your ticket. 
(where possible - unless government regulation stipulate moving of seats)
 
While most events are all ages, some events may have specific age restrictions. Information will be made available on the event page of the venue website. Unless otherwise stated on the specific event page, all patrons 2 years of age and older require a ticket to enter the Arena. Children under the age of 2 are admitted free but must be seated on the knee of their parent/guardian. We recommend children under the age of 16 years old be accompanied by an adult for our GA standing section.
For entry to Qudos Bank Arena all bags must be smaller than A5 or 15cm x 20 cms.
All Bags are subject to a search procedure upon arrival.
Backpacks will not be permitted to enter for any event at Qudos Bank Arena.
Baggage sizer's are available upon entry to verify the approve sizes permitted inside the Arena.
The Ticket Box Office usually opens 30 minutes before external doors to the venue open.
Small personal cameras (cameras with a lens that extends less than 5cm from the body of the camera) and mobile phones with cameras may be permitted for some events. We ask that you turn off your flash so as not to distract the performers or other patrons. For SLR or larger cameras please see ‘Professional photography and video cameras’. 

Recording Devices (Audio or / Visual) - like GoPros, etc - will not be allowed entry to Qudos Bank Arena and will need to be cloaked prior to entry.

Due to COVID Restrictions and NSW Health advice – the cloaking facilities are severely reduced at Qudos Bank Arena.

You are encouraged to arrive with a 'less is best' practice however, if you have items to cloak they can be cloaked for a $10 fee with all proceeds going directly to the Starlight Children’s Foundation.

For patrons with sensitive hearing, earplugs are available at all events at the Information Desk located in the Grand Foyer for $2 a pair. 
The start time of your event will be displayed on your ticket and on the Arena’s event page. Please keep in mind, all running times are approximate only and are subject to change.

External doors to Qudos Bank Arena will upon upto 2 hours prior to stage time, and you can enter and have access to Food and Drinks prior to the shows start time.
If you would like to provide feedback after your experience at the venue, we welcome your feedback through email info@qudosbankarena.com.au or PO Box 678 Sydney Markets NSW 2129.
The First Aid room is on the Main Concourse (Ground level) next to door 4. St John's Ambulance is available for all public events.

For GA Floor Standing Events - additional First Aid Teams are located bot sides of the stage.

Additional First Aid Teams are located in Tunnel 3  on the Arena Floor for all concert events.
The distribution of promotional items, flyers, or printed materials is not permitted without written permission from Qudos Bank Arena and/or its Hirers. The sampling and distribution of products is strictly prohibited. 
The Arena has a wide range of food and bar outlets throughout the Arena. Please visit our Dining Options page for more information. 
For the comfort of patrons and performers, the use of iPads/Tablets (over 7.9"/20cm when measured diagonally) are not permitted at Qudos Bank Arena. For some events, the use of iPads/tablets is prohibited although the Arena will notify patrons prior to the show.
After an event, all lost property is retained at the venue for 3 months, if you are seeking lost property, please email – info@qudosbankarena.com.au with a description of the item, contact name, best contact number, the name of the event and date you attended the venue.  Should the item be located, the venue will contact you as soon as possible.
If you would like to receive updates from Qudos Bank Arena with upcoming events, promotions, competitions and offers, click here
If you have a medical condition that requires you to carry medication (eg. EpiPens or insulin pens) please let security know upon arrival that you have these items with you.
Merchandise is available for most events. Credit card and EFTPOS facilities are available including Paywave (up to the value of $100) and Apple Pay technologies in each Merchandise outlet. Please keep in mind, the merchandise range is organised and supplied by the artist’s management. If you require an exchange or refund after the event, please contact the Arena on our Contact Us page. 

Parking is managed by Sydney Olympic Park and can conveniently be found throughout Sydney Olympic Park.

There are over 10,000 onsite car parks throughout the Olympic Park precinct with the largest Car Park being P1 Car Park adjoining Qudos Bank Arena which can accommodate to over 3,300 cars.

All other onsite car parks are located within a 10 minute walk of the venue.

On major event days, complimentary shuttle bus services will operate between Qudos Bank Arena and all operational car parks.

For more info head to our dedicated parking page.

A Parents Room is located on the Main Concourse (Ground Level) opposite Door 14. You must have a ticket to access this area.
Please be aware that Qudos Bank Arena is a CASH-FREE venue.
EFTPOS and credit card payment methods are accepted including Paywave and Apple Pay technologies at all merchandise and concession stands.
Unfortunately we do not have any payphones within the venue. They can be located throughout the Sydney Olympic Park precinct.
Prams are not permitted in the seating area and must be cloaked at the Information Desk located in the Grand Foyer. Please check with our ushers upon arrival as this location may change depending on the event requirements.
Professional & SLR cameras (cameras with detachable lenses or a lens that extends more than 5cm from the body of the camera), video cameras and audio recording devices are not permitted at any event and not permitted in the venue.

Recording Devices (Audio or / Visual) - like GoPros, etc - will not be allowed entry to Qudos Bank Arena.
Please click here for detailed information on all public transport options.
For most events purses and handbags  are permitted inside Qudos Bank Arena.

All Bags are subject to a search procedure upon arrival.
Bags must be smaller than A5 / 15cm x 20 cms.
No Backpacks will not be permitted to enter for any event at Qudos Bank Arena
Baggage sizer's are available upon entry to verify the approve sizes permitted inside the Arena.
Qudos Bank Arena has a NO PASS OUT POLICY; Once you leave the Arena, you will not be able to re-enter.
Qudos Bank Arena is a licensed venue and practices the Responsible Service of Alcohol. Free drinking water is available at every bar. Patrons who appear under 25 must present a current drivers licence, NSW Photo Card or Passport prior to being served. Penalties apply for patrons who fail to comply with conditions set out in the Liquor Act 2007. 
Qudos Bank Arena’s signature restaurant, Grainge Black Angus Steakhouse, is open for most events - head to Level 1 and enjoy some delicous food. 

Please note: Grainge is a First come, First seated Resturant - and unfortunately no books can be taken.
The Qudos Bank Member Lounge is available for Qudos Bank members, offering complimentary pre-show nibbles, entertainment and access to premium beverages at the cash bar in their exclusive member lounge. Located on Club level (Level 1) opposite Door 29, simply show your Qudos Bank card to gain access and enjoy one of the many benefits of your membership!

The American Express Invites Lounge is also available exclusively for American Express Card members. Whether you need a quick bite to eat or a relaxing beverage, the Invites Lounge will be just the right thing. The Invites Lounge is located opposite Door 39 on Club Level (Level 1), to gain entry, simply show your American Express Card.

All Restaurants and Lounges close when the main act commences.
 
All ASM Global managed venues constantly review security measures and remain extremely vigilant about security of our patrons and staff. Management at each venue undertake a risk assessment for every event and work closely with the State’s Police Command, including any recommendations they make regarding security for a particular event. That includes the precinct and the venue itself.
The use of Selfie Sticks are not permitted at Qudos Bank Arena due to safety considerations and patron enjoyment. We do encourage you to take selfies (for events allowing cameras) although without the use of selfies sticks.
No signs/posters are permitted on the arena floor. Any seated patrons wishing to bring signs must ensure they are smaller than A3 in size. For some events, signs are completely prohibited. 
Qudos Bank Arena is a non-smoking venue and smoking within the venue is prohibited. This includes E-cigarettes and other electronic imitations or simulation devices. A designated smoking area is available for all events. Cigarettes, matches and lighters are not available for sale. 
Due to COVID-19 restrictions currently in place patrons must remain seated whilst inside the main auditorium.

Tickets can only be collected at the Ticket Box Office the day of the event. The Ticket Box Office usually opens 30 minutes before external doors open. As a part of the terms of sale, the only person authorised to collect pre-paid tickets is the credit/debit card holder. The credit/debit card holder must also present the following ID to collect tickets in person:

  • Credit/debit card that was used to purchase the tickets 
  • Valid Photo ID
  • Valid concession card or proof of entitlement (for concession tickets only)
All tickets for Qudos Bank Arena are sold via our official ticketing partner Ticketek.
Tickets can be purchased by heading to www.ticketek.com.au

If tickets are still available, last minute tickets can be purchased at the Ticket Box Office located on the left hand side of the Entry A at the Grand Foyer. 
Male and female toilets are located throughout the venue, including disabled toilets.
We do not currently host tours of the Arena.
Umbrellas longer than 300mm (when in the closed position) must be left in the umbrella bins provided.

If the umbrella can be closed and fit into a pocket / bag smaller then A5 - then it will be allowed inside the Arena
We have many shows and live entertainment performing here at Qudos Bank Arena.
If you head over to our Upcoming Events page, where you can find all the upcoming shows and sport happening in our Arena.

If an act is not on our website, it means the performance has not been confirmed or is being held at another venue.
For certain events, one sealed 600ml PET bottle of water per patron may be permitted entry – under no circumstances will an unsealed PET bottle be permitted entry.

Metal, Glass, Hard Plastic Water bottles (ones that dont 'crimple' in your hand) will not be allowed entry into Qudos Bank Arena
Complimentary WIFI is available in the Qudos Bank Member Lounge (Level 1, opposite door 29) and American Express Invites Lounge (Level 1, opposite door 39).

5G has been installed and is readily available for all patrons to access.

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