Tickets can only be collected at the Ticket Box Office the day of the event. The Ticket Box Office usually opens 30 minutes before external doors open. As a part of the terms of sale, the only person authorised to collect pre-paid tickets is the credit/debit card holder. The credit/debit card holder must also present the following ID to collect tickets in person:

• Credit/debit card that was used to purchase the tickets 
• Valid Photo ID
•  Valid concession card or proof of entitlement (for concession tickets only)

If you have lost your tickets or they have been stolen, you will need to contact Ticketek. Please note that there may be no replacement for General Admission tickets. When contacting Ticketek about lost or stolen tickets please ensure you have:

- Your ‘My Ticketek’ account number 
- Details of the event you are attending including name, date, time and venue 
- An explanation of the circumstances
- Only the credit/debit card holder is entitled to collect replacement tickets upon presentation of their credit/debit card used to make the booking, sufficient photo identification and their ‘My Ticketek account number’.